Mr. Ryan Keilloh, Nation Supervisor and Senior Operations Director of Concentrix Ghana, Mr. David Gowu, CEO of BOSAG, Mr. Kojo Hayford, Chairman of the Board of BOSAG, Mr. Samuel Ngati George, Minister of Communications, Digital Expertise and Innovation, and different key stakeholders in a gaggle photograph on the Hon. occasion.
The Enterprise Outsourcing Providers Affiliation of Ghana (BOSAG) is asking for sturdy authorities help to speed up the expansion of Ghana’s Enterprise Course of Outsourcing (BPO) and World Enterprise Providers (GBS) sectors as a part of its efforts to place Ghana as a aggressive international outsourcing vacation spot and create 100,000 new jobs for younger Ghanaians.
The decision was made on the first Excessive-Degree Authorities-Business Roundtable on the theme ‘Positioning Ghana as a Aggressive World BPO/GBS Vacation spot: From Technique to Execution’, organized by BOSAG in collaboration with the Tony Blair World Transformation Institute (TBI) and hosted by Concentrics, a world know-how and providers chief for Fortune 500 firms.
BOSAG Board Chair Kojo Hayford, who can be Founder and CEO of eSAL, opened the roundtable by highlighting the necessary function of presidency in creating the coverage, abilities and infrastructure surroundings to unlock the complete potential of the GBS sector. He burdened that intentional authorities management and coordination is crucial to constructing investor confidence and scaling up sustainable job creation at a tempo.
The initiative introduced collectively authorities officers, {industry} leaders and growth companions to debate coverage changes, investor confidence, abilities growth, infrastructure and market entry wanted to strengthen Ghana’s outsourcing ecosystem.
In a presentation to His Highness. The Minister of Communications, Digital Expertise and Innovation and different key stakeholders, Nation Supervisor and Senior Operations Director of Concentrics Ghana, Mr. Ryan Keiloh, highlighted that Concentrics, which operates in over 70 nations around the globe, already employs over 1,200 youth in Ghana, with over 130 staff promoted to management positions this 12 months alone.
Mr. Keilloh additionally outlined the group’s ambitions to increase its presence in Ghana over the long run, with plans to proceed to create employment alternatives for youth in response to rising demand and strengthen Ghana’s place as a aggressive hub for international enterprise service supply. Talking on the roundtable, Nana Abba Edhi, supported by Daniel Busher, Senior Advisor on Digital and Expertise Transformation on the Tony Blair Institute for World Change, famous that the dialogue highlighted that authorities enablement is crucial to unlocking the sector’s full potential. They mentioned the deliberations crystallized round 5 precedence areas that required pressing and concerted motion. Adjustment of abilities. Demand era. Reuse of infrastructure and actual property. Enabling market entry and reform.
They burdened that stronger political possession will ship a transparent sign to traders that Ghana is dedicated to supporting the long-term progress of the BPO and GBS sectors. It additionally referred to as for stronger government-industry collaboration below the One Million Programmers Program to determine a transparent training-to-employment pipeline that may join graduates on to alternatives throughout the outsourcing {industry}.
The Minister of Communications, Digital Expertise and Innovation, Hon. Samuel Ngāti-George, reaffirmed the federal government’s dedication to help the sector, saying BOSAG is an “necessary device” in Ghana’s digital transformation agenda. The minister mentioned the ministry will work carefully with companies such because the Ministry of Commerce, the Ministry of International Affairs and the Ghana Funding Promotion Heart (GIPC) to strengthen investor attraction and market entry efforts.
The Minister revealed that the 1 Million Programmers Program has been formally launched in additional than 150 coaching facilities throughout the nation, stressing that the federal government’s focus goes past coaching numbers to making sure clear employment outcomes. “For me, 1,000,000 programmers is greater than only a political device. It is extra than simply saying you have skilled 1,000,000 folks. The actual query is what occurs to these folks after they’re skilled,” he mentioned.
My lord. Mr Samuel Narty-George welcomed BOSAG’s ambition to foster 100,000 new jobs and referred to as on associations and {industry} stakeholders to obviously articulate the particular talent units required by outsourcing firms in order that the federal government may tailor coaching applications to market demand.
He additionally inspired outsourcing firms to increase past Accra to areas with decrease actual property prices and multilingual expertise to help various service supply. The Minister additional indicated the federal government’s readiness to reuse state property for BPO and GBS operations if particular demand exists.
David Gowu, Chief Govt Officer of BOSAG, identified that Africa at present accounts for less than 2.8% of the worldwide outsourcing {industry}, although the African outsourcing {industry} is globally valued at roughly US$1.5 trillion. He mentioned nations similar to South Africa, Egypt, Morocco and Tunisia are actively selling themselves as outsourcing locations, whereas Ghana continues to develop primarily by way of natural growth.
Mr Goh revealed that international firms similar to Teleperformance and Concentrics collectively make use of greater than 2,500 full-time workers in Ghana, whereas the broader BPO and GBS sectors create employment for greater than 20,000 youth domestically.
He mentioned the sector has sturdy potential to soak up massive numbers of unemployed graduates, generate overseas trade earnings and contribute to financial progress by way of tax income and auxiliary providers.
“We’re producing extra graduates than our financial system can take in. We would like firms to come back to Ghana, arrange right here, rent folks right here and construct their careers right here whereas contributing meaningfully to the financial system,” he added. Concluding the Excessive-Degree Authorities and Business Roundtable, Madam Mavis Ampa Sintim Misa, Chairperson of the Nationwide Communications Authority (NCA) and Member of the BOSAG Board of Administrators, reminded contributors that Ghana has reached the stage of not rising, however rising, within the BPO and GBS {industry}. She appealed to extra native and worldwide companies, consumers and traders to make the most of the alternatives Ghana provides.
He additional emphasised the necessity for Ghana to deliberately collectively talk its constructive place throughout the West African area, noting that Ghana’s sturdy fundamentals are generally overshadowed by detrimental exterior perceptions. She says a transparent and assured nationwide narrative is crucial to draw funding and keep momentum within the sector.
About Bosag
The Enterprise Outsourcing Providers Affiliation of Ghana (BOSAG) is the nationwide {industry} affiliation representing the Enterprise Course of Outsourcing (BPO) and World Enterprise Providers (GBS) sectors in Ghana. BOSAG serves as a coordinating platform for {industry} gamers, authorities, and growth companions with a mandate to place Ghana as a aggressive international outsourcing vacation spot, drive coverage advocacy, help abilities growth, and facilitate large-scale job creation for Ghana’s youth.
The affiliation is main a strategic agenda to create 100,000 new BPO/GBS jobs by way of coordinated funding promotion, expertise pipeline growth, infrastructure growth and worldwide market engagement.
Web site: www.bosag.org
Electronic mail: data@bosag.org
